In 2014 we created ampersand research – an agency dedicated to providing considered research delivered with a fantastic customer experience. This week marks our 5-year anniversary!
As natural born researchers it goes without saying that we have analysed our experiences over the last half a decade and have compiled a list of our best bits:
& working with lovely clients on fascinating projects: we have the pleasure of working with clients both big and small, local and international on subjects ranging from qualifications to bin bags to pizzas to contact lenses to carpets to mobile phones to plastering
& meeting client expectations: we are proud to have maintained a customer satisfaction score of over 9.5 out of 10 since our first project 5 years ago and we are delighted that our clients are recommending our services with a significant amount of new business coming from recommendations
& acknowledged by Market Research Society: we are over the moon to have been recognised by the industry body for market research for our achievements
& widening our network: over the past 5 years we have met so many interesting and inspiring individuals in the East Midlands area, some related to research, some with no connection at all! These conversations have often sparked a new idea or thought that has contributed to the success of ampersand research
& personal sense of achievement: we know the vast majority of new businesses do not make it to 5 years and we are fortunate to be celebrating this milestone. Although there have been some challenges over the years we are grateful to be working in a sector that we both thoroughly enjoy and continue to be enthused about!
In summary the last 5 years have been phenomenal! And to top it all off we end the year with a record number of enquiries and orders! Wahoo!
So, to all our clients, suppliers, partners, friends & family, a big thank you for being part of our success so far! We couldn't have done it without you!
Thank you,
Mark & Sarah